Peace of Mind. When You Need It.

We provide high-quality remote support for
Lotus Notes & Domino environments at a cost-effective price.

About Bomgar™ Technology

Bomgar™ enables clientless connection to any Windows, Linux, Mac, or Windows Mobile system by creating a remote desktop connection between our support rep's and your end user's systems to the Bomgar Box outbound through firewalls. This eliminates the need to change firewall configurations and potentially weaken your network's security.

Bomgar is Secure

  • Secure Remote Connection - 256-bit AES SSL Encrypted
  • Appliance-based: no data passes through a 3rd party

Reassuring Customer Controls

  • Client-initiated remote control
  • Remote control or view only
  • Restrict access to specific applications
  • Over-riding mouse control
  • Prominent "Stop Session" button
  • File transfer allow/refuse notifications

Support on-demand

Maintaining on-site support staff can be costly and inefficient, resulting in lost resources that could be better allocated to your business.

With our on-demand Lotus Notes & Domino support model, you can choose a plan with a fixed number of hours per month to dedicate to supporting your infrastructure. This allows you to leverage our Lotus Notes and Domino expertise and experience for a fraction of the cost of keeping dedicated support staff on-site.

Support includes:

  • End-user support for Lotus Notes & Domino applications
  • Bug fixes for existing Lotus Notes & Domino applications
  • Domino Server Administration support

How do we support clients remotely?

Using state-of-the art remote support technology from Bomgar™ we can securely support your Lotus Notes environment from our location.

When a support issue arises, our clients can connect to our support portal by simply opening a web browser window (Internet Explorer, Firefox, Safari) and entering the approriate web address.

Copyright 2008 © Magnitude Solutions, Inc..